Thank you for shopping at [zevapk]. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
You have [7 days] calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In the original packaging.
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Accompanied by the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Defective Items
If you receive a damaged or defective product, please contact us immediately at thezeva.pk@gmail.com with photos of the product and the packaging. We will arrange for a replacement or a full refund at no cost to you.